Your Questions Answered

FAQs

Bluebells in Bluebell woods, Guenrsey

Below are some of the most popular questions that we are asked... and the answers.  Please do get in touch if you have a different question or would like more specific information.  We are here to help!

Is there parking?

Yes, we have plenty of on-site parking at both the Ellingham Cottages, St Martins and at the Ellingham Apartments, Bordeaux.   It is free of charge.

What time can I check-in?

We know you will be keen to start your holiday as soon as possible.  Our-check-in is from 2pm at both complexes.

I arrive on island a few hours before check-in - what should I do?

Well, this depends on what kind of a family you are (and what the weather is up to)!

The Ellingham Cottages, St Martins - you can drop into The Ellingham to say hello and drop off your bags, then a trip to the local Co-Op, M&S or Iceland would get you off to a great start!  The online Guest Handbook, plus your booking confirmation letter contains information and a map showing you where the supermarkets are located in relation to The Ellingham Cottages.  Alternatively, drop your bags and vehicle off at The Ellingham, then blast away the tiredness with an invigorating circular cliff walk and finish off with a leisurely lunch at one of our local pubs or restaurants.

The Ellingham Apartments at Bordeaux - there is an unsecured area where you can leave your luggage should you wish.  If you have a car, or your hired bicycles have arrived, take a trip to the Co-Op supermarket at the Bridge shopping area to stock up on your groceries for the week.  Alternatively, take a walk to Bordeaux harbour and start exploring straight away.  If you fancy a little walk and a snack overlooking the sea, take a walk to Woodies Kiosk and sit at one of the picnic tables with your cup of tea or ice cream.

What is the latest check-out I can have on my last day?

Our check-out is 10am, as we have very limited time to prepare the cottage for the next guests.  You may leave your bags ain the area outside the office at the Ellingham Cottages, or in the Guest Laundry room at the Ellingham Apartments whilst you go off and enjoy your last day.  The online Guest Handbook provides further details, but in summary, please leave your keys in your cottage on departure.  If you are planning on leaving earlier than 10am on the day of departure it is VERY helpful to know this, as we can adjust the housekeeping schedule accordingly.  Thank you!

I will be staying for less than a week. Is this ok?

Yes.  Although the cottages are bookable for a minimum of 7 nights, should you arrive a day or two later, or need to leave before the booked departure date, this is fine. Please let us know, so that we can be here to meet you when you arrive (or say goodbye when you leave).  Alternatively, we do sometimes have availability for short breaks - particulary outside of the peak season.  You can check short break availability by entering your dates in the Availability Calendar.  If the search results do not offer your specific dates, you can see alternative options by viewing the 'Short Stay' cottage.

What is provided?

Bedroom: All bed linen and adults dressing gowns. Hairdryer.

Bathroom: Bath towels and hand towels; bath mat; toilet roll; travel-size soap, body wash and shampoo.

Kitchen: Tea towels, oven gloves and an initial supply of cling film, tin foil, bin bags & recycling bags, kitchen roll, washing up liquid & cloths.

Consumables: Coffee, teabags, sugar, milk, bread, Guernsey Gache (fruit loaf), butter, cheese, tomatoes and fruit.

What is not provided?

Please do bring your own beach towels.

Do I need a car?

Whilst a car will give you total flexibility, Guernsey is a small island served by a very good (and cheap) bus network. There a several bus stops close to both the Ellingham Cottages and to the Ellingham Apartments, which will take you all around the island, or into St Peter Port bus terminus where you pick up another bus to reach anywhere on the island. For more information, visit the Guernsey Buses website. If you decide on arrival that you would like a car, even just for a day or two, there are many car hire companies and this is not usually a problem.

How far is the nearest beach?

Ellingham Cottages, St Martins - the nearest beach is Moulin Huet bay which is roughly a 10 minutes walk away. There is a lovely beach cafe here also. Other beaches close to The Ellingham Cottages are Le Petit Port, Fermain Bay and Saints Bay.

Ellingham Apartments, Bordeaux - Bordeaux harbour is less than a minites walk away.  Other beaches close to the Ellingham Apartments are L'Ancresse, Pembroke and Ladies Bay.

Do I need a passport to travel to Guernsey?

If you are travelling from the UK, you do not need a passport, but DO need a valid form of photographic ID, such as a driving licence. Children also require photographic ID - which is typically a passport.

May I bring my pet with me?

Pets are not allowed to stay at The Ellingham Cottages, St Martins, except for registered assisstance dogs (which must stay downstairs and not enter the bedrooms).  We do consider pets at the Ellingham Apartments at Bordeaux (again, not in the bedrooms) but request that owners are considerate to other guests in respect to noise and litter and that dogs are always kept on a leash whilst outside in the Ellingham Apartments complx.  Bordeaux Harbour is a dog-friendly beach. 

How do I get to the Cottages - by bus /car /taxi?

The Locations pages for St Martins and for Bordeaux provide a set of instructions on how to find us. 

If you are arriving at Guernsey airport, there are usually quite a few taxis at the Taxi Rank operating outside - however, you may prefer to book one in advance (and they will wait if your flight is delayed).  For a list of telephone numbers, click 'Taxis'.

If you prefer to catch a bus, there are several options from both the airport and the harbour.  For bus numbers, routes and further information, click 'Directions'.

Directions                 Taxis